Syneo Order Form Terms and Conditions – Full Terms and Conditions

1. Definitions

1.1. Service Provider: the business entity that owns the equipment specified in the contract and performs its installation, configuration, maintenance, and occasional replacement.

1.2. Customer: the party who uses the equipment specified in the contract in the course of its own business activities.

1.3. Equipment: the equipment covered by the contract, including all accessories, software, and hardware components.

1.4. Service: integration, maintenance, updating, and occasional replacement of devices.

1. Definitions

1.1. Service Provider: the business entity that owns the equipment specified in the contract and performs its installation, configuration, maintenance, and occasional replacement.

1.2. Customer: the party who uses the equipment specified in the contract in the course of its own business activities.

1.3. Equipment: the equipment covered by the contract, including all accessories, software, and hardware components.

1.4. Service: integration, maintenance, updating, and occasional replacement of devices.

2. Use of tools and error handling

2.1. The Customer shall use the equipment for its intended purpose and with due care. Physical damage, disassembly, and transfer to third parties are prohibited.

2.2. The Customer shall report any errors in writing using the contact details provided by the Service Provider. The Service Provider shall respond within 2 working days at the latest.

2.3. In case of urgent intervention, the Service Provider may undertake to arrive on site within 24 hours, for an additional fee.

2.4 The equipment is the property of the Service Provider. The Customer shall only acquire the right of use for the duration of the contract. The right of use shall automatically expire upon termination of the contract, and the Customer shall be obliged to return the equipment in undamaged condition.

2. Use of tools and error handling

2.1. The Customer shall use the equipment for its intended purpose and with due care. Physical damage, disassembly, and transfer to third parties are prohibited.

2.2. The Customer shall report any errors in writing using the contact details provided by the Service Provider. The Service Provider shall respond within 2 working days at the latest.

2.3. In case of urgent intervention, the Service Provider may undertake to arrive on site within 24 hours, for an additional fee.

2.4 The equipment is the property of the Service Provider. The Customer shall only acquire the right of use for the duration of the contract. The right of use shall automatically expire upon termination of the contract, and the Customer shall be obliged to return the equipment in undamaged condition.

3. Partial failure and repair obligation

3.1. If the Customer detects a malfunction in the device when used for its intended purpose, it shall immediately report this to the Service Provider in writing.

3.2. The Service Provider shall commence troubleshooting within 2 working days of receiving the notification and shall repair the device or provide a replacement device with the same functionality within 15 calendar days.

3.3. The Customer shall be entitled to a proportional reduction in fees for the duration of the troubleshooting.

3.4. If repair or replacement is not possible within the above deadline, the Customer may request in writing the final replacement of the device or the immediate partial termination of the contract for the device in question, without any obligation to pay fees.

3.5. The defective device shall remain the property of the Service Provider; the Service Provider shall transport, repair, and reinstall it at its own expense, provided that the defect is not attributable to the Customer.

3. Partial failure and repair obligation

3.1. If the Customer detects a malfunction in the device when used for its intended purpose, it shall immediately report this to the Service Provider in writing.

3.2. The Service Provider shall commence troubleshooting within 2 working days of receiving the notification and shall repair the device or provide a replacement device with the same functionality within 15 calendar days.

3.3. The Customer shall be entitled to a proportional reduction in fees for the duration of the troubleshooting.

3.4. If repair or replacement is not possible within the above deadline, the Customer may request in writing the final replacement of the device or the immediate partial termination of the contract for the device in question, without any obligation to pay fees.

3.5. The defective device shall remain the property of the Service Provider; the Service Provider shall transport, repair, and reinstall it at its own expense, provided that the defect is not attributable to the Customer.

4. Liability and compensation

4.1. In the event of loss, destruction, or improper use of the equipment, the Customer shall pay compensation based on market value.

4.2. The market value of the asset is determined as the value of the current annual license fee, which corresponds to the amount specified in the individual contract.

4. Liability and compensation

4.1. In the event of loss, destruction, or improper use of the equipment, the Customer shall pay compensation based on market value.

4.2. The market value of the asset is determined as the value of the current annual license fee, which corresponds to the amount specified in the individual contract.

5. Legal succession and company changes

5.1. The Customer shall immediately notify the Service Provider of any significant changes in its legal, registered office, or ownership structure.

5.2. The contract may only be transferred with the prior written consent of the Service Provider.

5. Legal succession and company changes

5.1. The Customer shall immediately notify the Service Provider of any significant changes in its legal, registered office, or ownership structure.

5.2. The contract may only be transferred with the prior written consent of the Service Provider.

6. Contact

6.1. The Service Provider's customer service is available on business days from 9:00 a.m. to 5:00 p.m. Error reports are submitted via email.

6.2. The name and contact details of the contact person(s) designated by the Customer are specified in the individual contract.

6. Contact

6.1. The Service Provider's customer service is available on business days from 9:00 a.m. to 5:00 p.m. Error reports are submitted via email.

6.2. The name and contact details of the contact person(s) designated by the Customer are specified in the individual contract.

7. Other provisions

7.1. These General Terms and Conditions form an integral part of the individual contract concluded with the Service Provider and shall be interpreted as an annex thereto. The Customer has read and accepted the GTC and acknowledges that they are binding upon them.

7. Other provisions

7.1. These General Terms and Conditions form an integral part of the individual contract concluded with the Service Provider and shall be interpreted as an annex thereto. The Customer has read and accepted the GTC and acknowledges that they are binding upon them.

8. Limitation of Liability

8.1. The Service Provider's liability for damages arising from breach of contract shall be limited to the amount of service fees actually paid by the Customer under this contract in the previous 12 months, except for damages caused intentionally or to life, physical integrity, or health.

8.2. The Service Provider shall not be liable for indirect or consequential damages, including, but not limited to, lost profits, loss of data, business losses, or downtime resulting from equipment failure.

8.3. The Customer acknowledges that it shall be solely responsible for any damages resulting from the improper or unlawful use of the System, and that the Service Provider shall not be liable in this regard.

8. Limitation of Liability

8.1. The Service Provider's liability for damages arising from breach of contract shall be limited to the amount of service fees actually paid by the Customer under this contract in the previous 12 months, except for damages caused intentionally or to life, physical integrity, or health.

8.2. The Service Provider shall not be liable for indirect or consequential damages, including, but not limited to, lost profits, loss of data, business losses, or downtime resulting from equipment failure.

8.3. The Customer acknowledges that it shall be solely responsible for any damages resulting from the improper or unlawful use of the System, and that the Service Provider shall not be liable in this regard.

8. Limitation of Liability

8.1. The Service Provider's liability for damages arising from breach of contract shall be limited to the amount of service fees actually paid by the Customer under this contract in the previous 12 months, except for damages caused intentionally or to life, physical integrity, or health.

8.2. The Service Provider shall not be liable for indirect or consequential damages, including, but not limited to, lost profits, loss of data, business losses, or downtime resulting from equipment failure.

8.3. The Customer acknowledges that it shall be solely responsible for any damages resulting from the improper or unlawful use of the System, and that the Service Provider shall not be liable in this regard.

8. Limitation of Liability

8.1. The Service Provider's liability for damages arising from breach of contract shall be limited to the amount of service fees actually paid by the Customer under this contract in the previous 12 months, except for damages caused intentionally or to life, physical integrity, or health.

8.2. The Service Provider shall not be liable for indirect or consequential damages, including, but not limited to, lost profits, loss of data, business losses, or downtime resulting from equipment failure.

8.3. The Customer acknowledges that it shall be solely responsible for any damages resulting from the improper or unlawful use of the System, and that the Service Provider shall not be liable in this regard.

9. Force majeure

9.1. The Parties shall be exempt from fulfilling their obligations under this contract in the event of unforeseeable, unavoidable external events (force majeure) beyond the control of the Parties (e.g., natural disasters, war, epidemics, government restrictions).

9.2. The other party must be notified immediately of the existence of force majeure. Suspension of service in such cases shall not constitute a breach of contract.

9. Force majeure

9.1. The Parties shall be exempt from fulfilling their obligations under this contract in the event of unforeseeable, unavoidable external events (force majeure) beyond the control of the Parties (e.g., natural disasters, war, epidemics, government restrictions).

9.2. The other party must be notified immediately of the existence of force majeure. Suspension of service in such cases shall not constitute a breach of contract.

10. Notifications

10.1. The primary channel for official communication between the Parties shall be email.

10.2. The Customer shall ensure that the email address specified in the contract is active and checked regularly.

10.3. Notifications sent by the Service Provider shall be deemed to have been delivered on the working day following their dispatch.

10. Notifications

10.1. The primary channel for official communication between the Parties shall be email.

10.2. The Customer shall ensure that the email address specified in the contract is active and checked regularly.

10.3. Notifications sent by the Service Provider shall be deemed to have been delivered on the working day following their dispatch.

11. Governing law, legal disputes

11.1. These GTC and the individual contracts concluded on the basis thereof shall be governed by Hungarian law, in particular the provisions of the Civil Code.

11.2. The Parties shall attempt to resolve any disputes primarily through consultation.

11.3. If this proves unsuccessful, the Service Provider shall stipulate the exclusive jurisdiction of the court competent for its registered office.

11. Governing law, legal disputes

11.1. These GTC and the individual contracts concluded on the basis thereof shall be governed by Hungarian law, in particular the provisions of the Civil Code.

11.2. The Parties shall attempt to resolve any disputes primarily through consultation.

11.3. If this proves unsuccessful, the Service Provider shall stipulate the exclusive jurisdiction of the court competent for its registered office.

12. Amendments to the GTC

12.1. The Service Provider shall be entitled to unilaterally amend these General Terms and Conditions, in particular in the event of changes in legislation, technical developments, or changes in the circumstances of the service.

12.2. The Service Provider shall notify the Customer of the amendment in writing at least 15 days before it takes effect.

12.3. If the Customer does not accept the amendment, it shall be entitled to terminate the contract in writing on the date the amendment takes effect.

12.4. The fee for services used by the Customer until the date of termination shall remain due despite the amendment.

12. Amendments to the GTC

12.1. The Service Provider shall be entitled to unilaterally amend these General Terms and Conditions, in particular in the event of changes in legislation, technical developments, or changes in the circumstances of the service.

12.2. The Service Provider shall notify the Customer of the amendment in writing at least 15 days before it takes effect.

12.3. If the Customer does not accept the amendment, it shall be entitled to terminate the contract in writing on the date the amendment takes effect.

12.4. The fee for services used by the Customer until the date of termination shall remain due despite the amendment.

I. GENERAL TERMS AND CONDITIONS (GTC)

I. GENERAL TERMS AND CONDITIONS (GTC)

I. GENERAL TERMS AND CONDITIONS (GTC)

Why choose Syneo Syneo?

Why choose Syneo Syneo?

Why choose Syneo Syneo?